Customer Satisfaction

What are guests saying about Tom Wood Volvo?

"I have been in to Tom Wood Volvo three times in the past 5 months and each experience has been refreshing because they still care about customer service. Each time I have been in I have had timely service, constant status updates, and Dave Patterson has gone out of his way to make sure I'm fully aware of everything being done. I would recommend this dealership to anybody with a Volvo in the Indy area and would definitely recommend using Dave as your preferred service adviser. Great guy and has treated me right each time I've been in."  Aaron W., Noblesville

"Great Volvo service reminders when cars should have routine maintenance. Matthew Benn explains in understandable terms what the car needs and the costs, explains any choices to be made, lets me know when the car will be ready, and is always pleasant. Best car service I've ever experienced."  Martha S., Indianapolis

"Matt - Thanks so much for going the extra mile.  We really appreciate you.  Your customer service is always excellent.  Air conditioning is working wonderfully.  What a relief.  You are always great to work with.  Needless to say, you'll see us again.  I think my husband is about due for service too.  Please feel free to forward this on to your supervisor or let me know who I can e-mail to sing your praises - well, not sing.  No one wants to hear  me sing.  But you get the idea."  Ann J.

"Todd Understands the complete customer satisfaction process that so many dealers attempt. We have worked with Todd before and he continues to set the standard." Dennis B.

"I am in Sales myself, so I tend to be critical of other sales representatives. I think that when purchasing a vehicle, Salespeople can be overwhelming and a bit much. I was pleasently surprised by my experience and felt like my salesperson and the dealership had a high level of integrity."  Frank L.

"Start to finish very well taken care of. I have been used to Lexus service and quality over the many years. I have no doubts that Tom Wood Volvo will be a pleasure to deal with based on the individuals I have met."  Philip P.

"My experience with Tom Wood, and especially with Paul Bennett, was a great one. Car buying was actually a fun experience! Paul was very generous with his time and worked with me to make sure I got the car I wanted and that was right for me. Cars are obviously expensive but I feel like I got a good and fair deal. I will definitely return to Tom Wood when it's time to buy my next car." Steve K.

"We recently purchased a 2002 Volvo V70 XC in immaculate condition. Our salesman, Paul Bennett, was wonderful and made the process so much more pleasant than we expected. Thanks to him we had an enjoyable test drive, easy negotiating experience, and flawless receipt of the car. We are very happy with the car and the experience." Jane L.


Tom Wood Volvo Cars

4620 E. 96th St
Directions Indianapolis, IN 46240

  • Sales: (866) 454-9771
  • Service: (866) 455-7851
  • Parts: (866) 480-0821


  • Monday 09:00 AM - 08:00 PM
  • Tuesday 09:00 AM - 06:00 PM
  • Wednesday 09:00 AM - 06:00 PM
  • Thursday 09:00 AM - 08:00 PM
  • Friday 09:00 AM - 06:00 PM
  • Saturday 09:00 AM - 06:00 PM
  • Sunday Closed